Job: Residential Support Manager/DPM (RSM/DPM) 2018-04-05T15:14:38+00:00
Title Residential Support Manager/DPM (RSM/DPM)
Contact

Nzala Chongo
Staff Development Director
Nchongo@tnccommunity.com

Description

DEPARTMENT: Residential
SUPERVISES: Residential Support Coordinator (RSC), Personal Support Attendant (PSA) indirectly, Lead Personal Support Attendants in ISLs, Personal Support Attendants in In-Home ISL
REPORTS TO: Lead Residential Support Manager
POSITION STATUS: Exempt

Functions as the TNC Community Disability Professional Manager for the Group Homes and Individual Supported Living (ISL) locations to facilitate the programmatic process dealing with habilitation service delivery.  Responsible for supervising staff program orientation and the maintenance of agency supports as outlined in the Individual Support Plan.  Functions as the designee for the advocacy program for persons served and supportive operations.  Supervises and monitors support delivery and related documentation regarding site-based records.  The RSM will advocate for the removal of architectural, environmental, attitudinal, financial, employment, communication, transportation, community integration, and any other barriers to the persons receiving services through TNC Community.  Responsible to report all suspected/alleged abuse and neglect in accordance with TNC Community policies.

Qualifications

Meets the qualifications for Disability Professional Management per the Missouri Medicaid Waiver rules. Bachelor’s degree preferred. Two years of combined direct service and related management experience preferred (must have at least one year of direct service experience).

MENTAL EFFORT:
Average concentration/intensity.
Average memory, considering type and amount of information.
Average complexity of decision making.
Normal time pressure of decision making.
Average analytical thinking.
Average conceptual thinking.

COMMUNICATION:
The position requires sufficient communication skills: written, verbal, and nonverbal, to effectively engage with individuals, staff and administration.

ADDITIONAL REQUIREMENTS:
Ability to clear background checks and drug/alcohol screenings as required.Ability to clear background checks and drug/alcohol screenings as required.
Current CPR/First Aid certification
Maintain current Abuse/Neglect Training
Completion of Gentle Teaching or equivalent
Must participate in all mandatory training and re-certifications as required.Ability to drive motorized vehicles
Valid class E Missouri driver’s license or equivalent
Must have own transportation and proof of insurance Ability to lift 75 pounds (weight may vary)
Flexible schedule
Be familiar with and able to utilize a computer

Detail

CONSUMER PROGRAM RESPONSIBILITY/ESSENTIAL FUNCTIONS:

1. Oversight/coordination of all of the individual’s programs and support services being received.1. Oversight/coordination of all of the individual’s programs and support services being received.
2. Charged with direct plan implementation, quality enhancement monitoring, establishing information adjustment, documentation and training of Individual Support Plans (ISPs).
3. Facilitate and coordinate annual and additional Individual Support Plan meetings.  Submit ISP information to appropriate Support Coordinator according to guidelines.
4. Attend parent/guardian meetings.
5. Post to server annual ISP schedule, indicating month meeting is due and date of implementation. Schedule ISP meetings at least 30 days prior to month due and update ISP schedule on server.
6. Submit all ISP related documents according to ISP schedule.
7. Establish information collection systems.
8. Direct and monitor plan implementation for individuals as needed.
9. Monitor the protection of individuals’ rights and confidentiality issues. Hold quarterly individual rights meeting and document.
10. Produce monthly reviews for individuals according to requirements and forward to appropriate Support Coordinator and/or post to server according to guidelines.
11. Maintain individual records related to programming.
12. Correspond with referring agencies and any other service provider for program related issues.
13. Be familiar with CARF Standards and DMH regulations and develop and implement training services related to programmatic processes within those guidelines.
14. Participate in development of policies and procedures, particularly as related to programmatic processes.
15. Maintain logs/documentation as required by Medicaid Waiver.

HEALTH/SAFETY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. During onsite location visits and direct activities; observe individual interactions, and monitor supportive equipment for safety, hygiene/cleanliness, and appropriate function. Report and implement necessary actions and repairs as needed.1. During onsite location visits and direct activities; observe individual interactions, and monitor supportive equipment for safety, hygiene/cleanliness, and appropriate function. Report and implement necessary actions and repairs as needed.
2. Regularly review Event and Medication Error reports for necessary response/actions.
3. Regularly monitor health care tracking data and Community RN reports to ensure that all appointments, labs, consults and results are scheduled, maintained and documented.
4. Be present at each site annually for a minimum of one (1) of each type of emergency drill; rotating on various shifts.
5. Complete a minimum of one (1) site visit between the hours of 12am and 5am every other month at supervised facility for the purpose of verifying compliance and performance quality by PSA staff.
6. Report suspected/alleged abuse and neglect per TNC Community policies and procedures.
7. Respond and assist those supervised to respond to Health & Safety Self-Inspection and External Inspection needs.

PERSONNEL RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. Responsible for new staff orientation/training related to programmatic processes.1. Responsible for new staff orientation/training related to programmatic processes.
2. Responsible for ongoing staff training and supervision related to programmatic processes.
3. Direct supervision of Residential Support Coordinators (RSCs) including interviewing and hiring recommendations, orientation and training completion. Completes 6 month and annual evaluations.
4. Support Residential Support Coordinators assigned to supervised sites by serving as a mentor, assisting in the training process for individuals receiving services and personnel and by providing oversight for specified tasks.
5. Supervise Lead Personal Support Attendants in assigned ISLs and In-Home Personal Support Attendants as assigned.
6. On-call responsibilities as deemed necessary. This may include being available for 24-7 consultation by on-call staff. May be required on occasion to provide direct care staffing (completing PSA duties) onsite.

FINANCIAL RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. Oversee monthly/quarterly/annual budgets of supervised sites by regular meetings with RSC and documentation review.1. Oversee monthly/quarterly/annual budgets of supervised sites by regular meetings with RSC and documentation review.
2. Responsible for monitoring personal spending accounts of individuals for use, documentation and receipt submission in a timely manner.
3. Responsible for monitoring petty cash expenditures for supervised sites, documentation, and receipt submission in a timely manner.
4. Responsible for corporate credit card for necessary expenditures.  Will provide receipts for all expenditures and submit to finance in a timely manner.

FACILITY/TRANSPORTATION RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. Maintains TNC Community vehicles in an organized, clean, safe manner.1. Maintains TNC Community vehicles in an organized, clean, safe manner.
2. Ensures safe and continuous operation of TNC Community vehicle by reporting repair needs, accidents, and traffic violations immediately.
3. Monitor facilities for cleanliness, safety issues and functionality for the individuals supported

OTHER RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. Participate in scheduled staff/house meetings, providing training, information, etc. as indicated.
2. Participate and/or chair a variety of committees as needed to support programmatic processes.
3. Submit all required reports according to guidelines.
4. Follows all TNC Community rules, policies, and procedures
5. Other duties as assigned.

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