Job: Lead Personal Support Attendant (Lead PSA) 2019-03-16T17:42:51+00:00
Title Lead Personal Support Attendant (Lead PSA)

Nzala Chongo
Staff Development Director
[email protected]


This position is responsible for the day-to-day support of assigned individuals. Works in cooperation with Residential Support Manager/RSM, Community RN, Consultant Dietitian, Consultant Occupational Therapist, and other support services staff, as applicable. The Lead Personal Support Attendant will assist in advocating for the removal of architectural, environmental, attitudinal, financial, employment, communication, transportation, community integration, and any other barriers to the persons receiving services through TNC Community. The Lead Personal Support Attendant will report all suspected/alleged abuse and neglect in accordance with the TNC Community



  • Must be at least 18 years of age.
  • Must possess a High School Diploma or GED.
  • Must participate in all mandatory training and yearly re-certifications as required.


  • Ability to clear background checks and drug/alcohol screenings as required
  • Current CPR/First Aid certification
  • Maintain current Abuse/Neglect Training
  • Completion of Gentle Teaching or Equivalent
  • Must participate in all mandatory trainings and re-certifications as required
  • Ability to drive motorized vehicles
  • Valid class E Missou


  1. Displays a positive attitude, conducts self in a professional manner, is cooperative on the job, reports to work on time, maintains a satisfactory attendance record, refrains from gossip or detrimental conversation, respects the property of TNC Community and that of the individuals
  2. Communicates well with individuals and their friends, families, and guardians; as well as supervisors, co-workers, and other stakeholders in accordance with TNC Community policy and procedures
  3. Shows concern for individuals and maintains and protects their human rights and privacy. Interacts with and responds to the needs of individuals
  4. Is informed and educated regarding each supported person’s Individual Support Plan (ISP) and is able to discuss the content such as medication needs, dietary needs and other information within that plan
  5. Following directions of the Individual Support Plan, supports individual to focus on specific identified ISP outcomes and goal activities. Documents information regarding success level achieved for each activity and response of individuals during the activity
  6. Participates in planning meetings for/with individuals when invited
  7. Documents daily observations and routine supports per waiver guidelines before leaving duty each day. Responsible to double check documentation on all individuals receiving services prior to leaving shift. Documentation may include, but is not limited to, daily progress/T-log notes, intake & output, personal hygiene, seizures, medications, etc. to include submitting all necessary reports
  8. When Event Reports/Medication Error reports are required, employee completes the report prior to leaving the service area the same day the event is identified
  9. Assists individuals to achieve appropriate, comfortable, personal appearance throughout the day, and supports with necessary adjustments as needed
  10. Supports individuals, as appropriate, to maintain personal belongings and bedrooms as well as common areas of the home or specified service locations to ensure a clean and healthy environment
  11. Works as a “team” with other assigned staff to provide optimum supportive environment for individuals and to complete identified tasks


  1. Demonstrates good hygiene and sanitation skills such as proper hand washing and gloving technique
  2. Observes for and responds to signs/symptoms of health issues related to the individual(s) in a timely manner and reports same to Health Support Coordinator or designated staff member.  (In cases of life-threatening emergencies, 9-1-1 would be called first)
  3. When applicable, is responsible for notifying Community RN On-Call by telephone of any identified medication/treatment errors that occur on the same day that they occur. This allows the Community RN On-Call to notify the physician and potentially correct for the error
  4. When applicable, administers and documents, as legally required, all medication(s) and treatment(s) prescribed for individuals
  5. Supports assigned individuals by assisting with meal time, hygiene needs and personal care, dressing, medication administration, leisure/recreational activities, and all other areas of life, utilizing adaptive equipment as trained when appropriate
  6. Reports safety, maintenance, and/or adaptive equipment needs promptly
  7. Utilizes appropriate transfer techniques, positioning, and safety activities as needed and/or ordered. Lifting of individuals will always be completed with two (2) personnel working together, where applicable    .
  8. Adheres to dietary guidelines concerning content and preparation of all meals. Educates others (friends, volunteers, family, etc.) on how to support the individual safely during mealtime activity
  9. Reads “high” designated T-logs before each shift and “communication book,” previous progress notes, bowel records, S-Comms, etc. as applicable at assigned service area at beginning of each work shift. Enters applicable information into same as needed
  10. Informs personnel (as appropriate) regarding maintenance needs of the home. Trains and encourages individual(s) to make these contacts, when applicable
  11. Is familiar with TNC Community emergency procedures. Participates in training and drills
  12. Maintains required staffing ratio at all times


  1. Is responsible for being aware of requirements to maintain certification(s) and other training and/or health needs required to maintain employment with TNC Community. Will attend trainings offered by TNC Community at no cost in order to maintain employment status or arrange to obtain training elsewhere at own expense. NOTE:  PSA must complete a successful introductory period to receive trainings offered by TNC Community at no cost
  2. Times in and out correctly and gains approval/notifies direct supervisor of variances of routine schedule
  3. Arrives at assigned site on-time for shift, dressed appropriately per policy and procedure, and prepared to provide support for assigned individuals
  4. Provides accurate contact information including immediate notification of any change in contact information by completing a PAF and submitting to his/her direct supervisor


  1. Responsible for the maintenance of petty cash as assigned location
  2. Assists with purchasing supplies or providing shopping support for individuals when assigned. Is responsible to obtain separate receipts for purchases of individuals and turn all receipts in to designated office staff in timely manner
  3. Responsible for submitting clothing requests as applicable to the Finance Director for processing. Receipts for purchases must be submitted back to Finance Director within 3 weeks from date check is obtained
  4. Prepares menus weekly. Submits a copy of the menu to Director of Health Services for review. Purchases groceries and supplies to implement menus and maintain the home
  5. Responsible for ensuring that funds received for the purpose of paying living expenses for the individual(s) (such as utilities, rent, cable TV, etc.) are handled responsibly and are used for the intended purpose. All household bills are to be paid when due, incurring no overdue charges
  6. Responsible for completing and submitting accurate ISL Log Sheets, receipts and other attachments to the Finance Director by the last day of each month
  7. Responsible for cashing checks received from TNC Community for individuals within 24 hours of receipt and placing funds in secure location. Funds must be secured at the location unless in transport from the bank or office or otherwise authorized by the Executive Director or his/her designee.
  8. Responsible for accurately logging the individuals’ spending money, ensuring funds are spent for their intended use and all receipts are tracked. Personal Funds binders will be brought to central office for review by last day of each month.
  9. Responsible for following all financial policies and procedures.


  1. Maintains TNC Community vehicles in an organized, clean, safe manner
  2. Ensures safe and continuous operation of TNC Community vehicle by reporting repair needs, accidents, and traffic violations immediately
  3. Monitor facilities for cleanliness, safety issues and functionality for the individuals supported


  1. Follows all TNC Community policies, and procedures
  2. Any other related duties as assigned
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