Based on the feedback of individuals who receive services, their parents/guardians/family members, entities that contribute funds and referrals to the agency, employees, the board of directors and the community, our 2014-2015 Outcomes Management Plan is founded on the following pillars: Access, Effectiveness, Efficiency, Satisfaction.
|Maximize participation and community access of individuals receiving services and to ensure the majority of those served are engaged in a variety of community inclusion activities.||Ninety percent (90%) of persons receiving services who have been identified as wishing to access the community routinely will do so a minimum of four (4) times per month.|
|In order to facilitate personally-desired outcomes, persons who desire are encouraged to take the opportunity to develop and direct his/her own ISP (Individualized Support Plan) meeting.||Three persons who express the desire to chair his/her own ISP meetings will do so during the 2014-2015 year.|
|Through ongoing training and efforts to increase staff awareness of health and safety needs, TNC will become more effective at reducing preventable adverse events.||The number of preventable reportable events will be reduced to an average of 30 or fewer events for Jackson County and 8 or fewer events for Clay County each quarter|
|Individuals will make progress on and/or achieve individual goals.||1. 90% of persons receiving services will make progress on at least 85% of their individual goals.
2. 90% of persons receiving services will achieve at least 80% of their individual goals.
|Maximize satisfaction of persons receiving services and that of the organization’s stakeholders.||Ninety percent (90%) of respondents (individuals, families, guardians) to surveys report being satisfied in 90% of the areas surveyed.|
|To improve efficiency, TNC will utilize a web-based daily documentation system to decrease the number of incomplete daily reports and provide a format for a higher level of oversight.||TNC will choose, purchase, train on, and implement a web-based daily documentation system.|